Frequently Asked Questions
Everything you need to know about shopping at National Geographic MY Official Store.
Are the products sold on the official store authentic?
Yes, this is the official National Geographic store in Malaysia. All our apparel, bags, and accessories are 100% authentic licensed merchandise, designed with the brand's signature explorer spirit and high-quality standards.
How long does shipping take within Malaysia?
Standard delivery typically takes 3 to 5 working days for West Malaysia and 5 to 7 working days for East Malaysia. You will receive a tracking number via email once your order has been dispatched.
What is your return and exchange policy?
We offer a 15-day return policy for items in original, unworn condition with all tags attached. Please note that for hygiene reasons, certain items like innerwear or face masks cannot be returned unless they are defective.
How do I determine the right size for National Geographic apparel?
We use Asian sizing for our collections. We recommend referring to the specific size chart provided on each product page, which includes measurements for chest, length, and shoulder width to ensure a perfect fit.
What payment methods do you accept?
We accept a variety of secure payment options including major credit/debit cards (Visa, Mastercard), FPX online banking, and popular e-wallets available in Malaysia.
How should I care for my National Geographic technical gear?
To maintain the durability of our outdoor-inspired apparel, we recommend machine washing in cold water on a gentle cycle and avoiding the use of bleach or high-heat tumble drying. Always check the specific care label on the garment.